Please read the FAQs on AUSOCHIC as the terms for AUSOCHIC are different and separate from the regular products on LECHICSG. AUSOCHIC refers to all products carried under Kate Spade brand.
For technical assistance or any other queries you have that are not answered in this section, drop us an email at admin@lechicsg.com
AUSOCHIC FAQs (Kate Spade)
1. ARE YOU AFFILIATED OR THE AUTHORIZED SELLER/DEALER WITH THE BRANDS LISTED ON YOUR WEBSITE?
No, we are not affiliated with the brands listed on our website. We are independent procurers and retailers of authenticated luxury from the brands and we purchase directly from the brands and everything is 100% guaranteed authentic. All images, product info and product names are the property of the brands that they belong to. All trademarks, brand names, product names, logos, and images displayed on this website are the property of their respective owners and are used solely for identification and reference purposes. The use of such trademarks does not imply any affiliation with, endorsement by, or sponsorship from the respective trademark owners.
2. DO YOU INTEND TO BRING IN OTHER BRANDS THAN LISTED ON YOUR WEBSITE?
Yes, we do intend to also sell more brands like Coach, Michael Kors, Marc Jacobs, Tory Burch as part of our vision to curate a wide assortment of mid-range luxury to all. However, listing the products takes time and we are a small team. We are starting with Kate Spade first. In the meantime, if there is something you are looking for that you do not see on our website, please feel free to email us at admin@lechicsg.com to source it for you.
3. ARE YOUR PRODUCTS AUTHENTIC?
All our products are guaranteed to be authentic, or we offer 100% your money back. We source only directly from the brand stores itself. Please also note that selling counterfeit products in Singapore is a jailable criminal offence, we only markup a few tens of dollars for your purchase, we will not be risking jailtime for such low margins.
4. HOW WOULD I EXPECT MY BRANDED PRODUCT TO LOOK LIKE WHEN DELIVERED?
It looks something like that when it is delivered - everything is properly sealed in the original brand bags and definitely, 100% brand new. Original tags and price tag from the brand attached to the product.
This is just an example of how it would be expected to look like: (would also be the same for jewelry items)
5. IS THERE WARRANTY FOR THE PRODUCTS?
No, kindly note that all products sold do not come with any warranty.
6. IS THERE BOX PROVIDED FOR THE PRODUCTS?
No, the products would not come in box packaging. This is to ensure to keep the prices the lowest possible for you. We purchase the products directly from the US, and currently with the global situation, international shipping costs are at an all-time high. Shipping boxes would take on a lot of unnecessary cost and drive the prices higher. Our focus is on keeping prices low. If you require or would like to have the box, please email in to us but this would come at a higher cost.
7. CAN I CANCEL MY ORDER?
There will strictly be no cancellation and refunds once payment is made for all orders. Under no circumstances, cancellation will be accepted once order is placed. Once you place your order with us, we make the purchase for you right away and the order process already starts.
8. CAN I RETURN OR EXCHANGE MY ITEM PURCHASED?
There is no return or exchange policy once order is delivered to the customer. In special cases like damaged items, wrong product delivery or incorrect sizes, we will initiate return or exchange based on the discussion with the customer. Our team would inspect the product carefully before despatch, and the products purchased from the individual brands themselves also come with a high level of quality control. Unlike apparels or clothing where sizes might not fit, bags, jewelry or SLGs are one-size-fits-all and cannot be returned or exchanged. We seek your kind understanding that our model operates on a very small markup, we are not able to allow returns due to change of mind.
All items purchased including bags, leather goods, accessories, footwear or any other items may have some visible glue stains, marks, minor scratches on leather or hardware despite our efforts on quality control and checks before delivery. These reasons shall not constitute ascexchange or refund unless agreed by LECHICSG.
Upon delivery, the customer must carefully inspect the item(s) and the surroundings. Any detected damages should be immediately reported to us.
9. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING TO MY COUNTRY?
We ship internationally. However, international shipping costs have been exceedingly high due to the global situation. In our last bill, Aramex charged a 46.5% fuel surcharge on the delivery charges. As the international shipping becomes very erratic and unpredictable, we reserve the right to collect a top up from you if we deem there is shortfall to ship the order, or we may cancel your order if the amount paid for shipping does not cover the full cost. Once the order is completed, we can send you the bill from Aramex at the end of the month for you to verify the cost of shipping and any excess paid, can be refunded to payment method.
10. FOR MY INTERNATIONAL ORDERS WOULD I HAVE TO PAY TAXES ON IT?
You may be charged customs duties and taxes for something purchased online because:
Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
To ensure the the couriers can deliver your goods in shortest possible time after entering your country or customs union, they pay the customs authority on your behalf for any duties and taxes that are due on the goods.
Once the duties and taxes are fully repaid to the couriers the goods will be delivered to you
What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.