For technical assistance or any other queries you have that are not answered in this section, drop us an email at firstname.lastname@example.org
1. DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?
No, you do not need an account to place an order with us. There is an option for you to check out as a guest at the Place Order page. However, we would encourage you to sign up for an account with us so as to better manage and track your order history with us, and for smoother and faster checkout on your next purchase.
2. WHAT ARE THE FORMS OF PAYMENT YOU CURRENTLY ACCEPT?
We accept payment via credit card and bank transfer (Internet banking and ATM transfer).
3. HOW LONG DO I HAVE TO MAKE PAYMENT VIA INTERNET BANKING/ATM BEFORE MY ORDER IS RELEASED?
Our payment timeframe for all Internet Banking orders is 24 hours.
4. WHAT IF I CANNOT MAKE PAYMENT WITHIN THE PAYMENT TIMEFRAME?
All orders will be cancelled automatically if payments are not made within the stipulated timeframe.
5. CAN I AMEND OR CANCEL MY ORDER AFTER CONFIRMATION?
We are afraid that we are unable to allow amendments to be made to your order once it has been confirmed. This will allow us to process all orders as efficiently as possible and to avoid confusion which might result in errors later on. We seek your understanding regarding this and to be 100% sure of your order before confirming it.
6. HOW LONG DOES PAYMENT VERIFICATION TAKE?
For credit card payments via Stripe, payment verification is instant. For internet banking/ATM transfers, payment verification takes 1 working day. If your payment verification has not been verified after 24 hours, do drop us an email at email@example.com.
For interbank transfers, your local bank would take approximately 3 working days to effect the fund transfer. Thereafter, please allow us another working day for payment verification.
7. HOW LONG DOES LECHIC TAKE TO REPLY MY EMAIL?
We endeavour to attend to all customer emails within 1 working day. During peak periods however, please expect a slower response, but we would definitely reply your email in latest 2 working days. Please do also take note of your junk/spam email folder in case our replies end up there.
8. FOR PRINTED PRODUCTS, IS PRINT PLACEMENT THE SAME FOR EVERY PIECE?
Please note that unless specifically otherwise stated, print placement would vary with every piece due to the nature that fabrics are cut to form a garment.
9. DO YOU PROVIDE INTERNATIONAL SHIPPING?
We deliver internationally. Simply proceed to check out and select your country of residence from the dropdown list, and the international airmail rate would be automatically calculated for you. All rates are based on Singpost airmail rates.
10. WILL AN ITEM BE RESTOCKED?
We are unable to assure restocking for all products as this is also dependent on season and supplier availability. If you wish to know when a particular sold out item is restocked, simply key in your email address to be notified at and click on 'Notify Me', and you will receive an email sent to you when the item is back in stock.
11. WHAT HAPPENS IF I CHECK OUT A BACKORDER ITEM ALONG WITH AN IN-STOCK ITEM?
Your backorder item and in-stock item will be mailed together to you when the backorder item has arrived. If you wish for us to ship them separately, do drop us an email at firstname.lastname@example.org. Do note that additional shipping fees will apply and you might have to top up additional postage to ship them separately.
12. HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
You can check the status of your order via your account history. For orders containing Backorder items, please check the status of your order via the Backorder Status Page. Alternatively, if you checked out using a signed up account with our website, a delivery notification will be sent to your email once order has been processed for delivery.
13. CAN DISCREPANCY IN MEASUREMENTS BE CONSIDERED A DEFECT?
Length discrepancy of 0.5"-1.5" shall not be considered a defect. (Measurements are taken when item is laid flat, stretched to its widest width.)
Please note that for knit items, due to the high level of stretchability of knit, this variance is set to 3" - 4" for knit items.
14. I CHANGED MY MIND ABOUT MY PURCHASE / I PURCHASED AN INCORRECT SIZE, COLOUR
We offer a free returns within 14 days policy. Please refer to our Exchange and Return Policy page for more details on how to do a return.
15. WHERE DO I FIND THE TRACKING NUMBER OF MY REGISTERED PARCEL AFTER I'VE RECEIVED THE SHIPPING NOTIFICATION EMAIL?
Please log in to your account on the top right hand side of the page. After logging in, hover your mouse over My account, a dropdown menu will appear, please select Order History, view under Remarks.
16. WHAT IS THE DIFFERENCE BETWEEN A BACKORDER AND A RESTOCK?
A backorder is one where orders are collated and only submitted after order has been confirmed. Hence, it would take about 2 weeks for stocks to arrive after payment has been made. A restock are stocks where we have already placed orders for the additional stocks and are already on the way/in our inventory.
There are limited slots for restocks and we only place reorders for a limited number of stocks, however for backorder reorders are placed until backorder closes, and then after, the stocks would arrive.
17. HOW DO I CONTACT LECHIC?
Drop us an email at email@example.com